At Fort Roller Skating Institution (FRSI), we are committed to providing clear information about our shipment and delivery processes for any physical items, certificates, or materials you may receive from us.
Most of our services are delivered digitally:
– Event registration confirmations are sent via email immediately after successful payment.
– Certificates and participation documents are available for download from your account or sent via email.
– Course materials and resources are accessible through our online platform.
In cases where physical items are shipped (certificates, merchandise, or event materials):
– Processing Time: Orders are typically processed within 3-5 business days after confirmation.
– Shipping Methods: We use reliable courier services for domestic and international deliveries.
– Shipping Costs: Shipping fees, if applicable, will be clearly displayed during checkout.
Estimated delivery times vary by location:
– Domestic (India): 5-10 business days from dispatch.
– International: 10-20 business days from dispatch, depending on destination and customs clearance.
– Delays may occur due to unforeseen circumstances, holidays, or customs processing.
Please ensure your shipping address is accurate and complete at the time of order placement. We are not responsible for items delivered to incorrect addresses provided by you. Address changes after order confirmation may incur additional charges or delays.
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your shipment's progress through the courier's website.
If your shipment is lost or arrives damaged:
– Contact us immediately at frsi.skates@gmail.com with your order number and details.
– We will investigate and work with the courier to resolve the issue.
– Replacement or refund will be provided at our discretion based on the circumstances.
For international deliveries:
– Recipients are responsible for any customs duties, taxes, or import fees.
– Delays may occur due to customs processing, which is beyond our control.
– Please ensure your country allows import of the items you are ordering.
If you do not receive your shipment within the expected timeframe:
– Check the tracking information first.
– Contact the courier service directly using the provided tracking number.
– If unresolved, contact us at frsi.skates@gmail.com with your order details.
For questions about shipments or deliveries, please contact us at: frsi.skates@gmail.com or call us at +91 8089813171.
Last updated: January 2025